Terms and Conditions
These Terms and Conditions set out our ground rules for all of your Driver Training.
To be clear – these rules apply to both the customer and your driving instructor. The only exception to the rules herein would be where the driver training vehicle is unexpectedly off the road due to mechanical failure.
These Terms and Conditions are an integral part of your tuition, and will be issued to you on your first lesson;
It is your responsibility to attend all lessons with a valid provisional driving licence, if a lesson is attended without such a licence – the full lesson price will be due. Your instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have agreed to or booked, without liability, if you fail to provide him/her with the licence prior to your first lesson.
The contract for driving tuition is solely between you and your instructor. You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.
Lessons booked as part of a block booking (10 / 20 or 30 hours) will be honored at the discounted rate if offered. Lessons pre-paid at less than 10 hours are subject to change without notice should prices be changed.
Lesson prices may be varied at any time by the driving instructor. All prices include VAT at the prevailing rate.
The cost of block booked tuition is based on the lesson price in force at the time that the booking is made and will be honored for a period of 6 months from the date of the booking. If you fail to use a minimum of 50% of your block booked tuition within the first 6 months of the booking date, we reserve the right to increase the price of any unused tuition time.
Payment – Lessons must be paid for in advance unless by prior arrangement and agreement with your instructor. Discounts are available for pre-paid lesson bookings. Please contact the office for details.
Pick Up points – Your instructor will be pleased to start and finish your lesson from different pick up points – providing these are agreed at least one week in advance – and that both are within the usual area of work for the instructor.
Cancellation Policy for Weekly Driving lessons – Weekly Lessons can only be cancelled with 2 working days’ notice (48 hours). Where a cancellation is received within this period, the full cost of the lesson will be Chargeable regardless the circumstances. Where repeated cancellations occur, the instructor reserves the right to charge for the cancelled lesson and remove you from the diary. Successful driving training depends on continuity of tuition – this policy is in place to maintain this progress. This policy may only be varied by your instructor.
Cancellation Policy for Intensive courses and Commercial courses – All Intensive and Commercial Courses will require a non refundable deposit of 50% of the course cost upfront, the remaining 50% of the course can be refunded if the course has been cancelled before 28 days cut off period. All courses can only be cancelled with 28 days notice, the candidate will be charged the full amount if the course is cancelled within the 28 days of the course starting, the candidate also will lose 100% of the course fee if the course is cancelled once the course has started. This also includes any remaining hours/credits not used these are not refundable. All courses purchased are only valid for 12 month from the day of purchase, after 12 months then the candidate loses their credits, there will be no refunds. To request a refund candidates will need email firstname.lastname@example.org with their account name, account number and sort code and with reasons for cancelling the courses the email must acknowledged for the refund process to start.
Communication – All communication must be in person – not via a relative or friend. This is for both security and data protection. Therefore no changes to appointments will be accepted by text, email or answerphone message. Your instructor will provide you with his/her mobile number on which to speak with him.
Re-arrangement Policy; Lessons cancelled but re-booked and taken within 5 days have no additional charge.
Bad Weather – Lessons will be taken as booked unless advised by the instructor in every circumstance. If weather is such that your Instructor feels that a lesson needs to be re-arranged – he/she will be in contact with you. If you have concerns – speak with your Instructor.
To ensure that communication channels are in place – please ensure that your instructor is aware of your mobile and landline numbers.
Holidays and Availability – Your Instructor will give you the maximum possible notice of holidays / days where he/she is unavailable ; please ensure that you do likewise – to maintain progress. Please be sure to book your first lesson after your holiday / break in tuition, to retain your place on the diary – and to maintain progress.
Refund Policy – Refunds for lessons not taken will only be made in exceptional circumstances, and entirely at the discretion of the instructor. Lessons already taken will not be refunded under any circumstances. NxtGen will not refund any payments that have been made direct to the Driving instructor (Franchisee), the pupil will need to contact the instructor direct if a refund is required. If you have purchased one of our intensive courses, commercial courses or block Driving lessons then refunds will be received within 28 working days of the request (Please refer to Intensive and commercial refund policy above) If refunds for driving lessons are required and accepted then the discount for the block bookings will be removed and you will be charged for £40.00 per hour. We no longer refund for Covid-19 related cancellations. To request a refund candidates will need email email@example.com with their account name, account number and sort code and with reasons for cancelling the courses the email must acknowledged for the refund process to start.
Health and Safety – Please ensure that you present yourself in suitable clothing – particularly practical shoes. It is also important to attend lessons with any appropriate glasses / lenses for reasons of road safety.
Medication – if you are taking any medication that may affect your ability to drive – please discuss this at the earliest opportunity with your instructor.
Be aware that where a pupil presents themselves for a lesson in a condition that the instructor believes to be unfit due to the effects of drink or drugs – the lesson will be aborted on the grounds of road safety – and the full lesson price will be due. There will be no exceptions to this rule.
There will be no smoking at any time during any lesson.
Practical Tests – Will only book with your instructor’s agreement. If a test is booked without the instructors agreement – there will be no assurance that his/her car will be available for the test. Please consult with the office where any doubt exists. Be aware that the office can book your practical test at no additional charge, and ensure that the test is booked at a time where the instructor and his car are available. The Driving Instructor will always have the final say on whether a pupil is ready for their driving test.
Your Service Will Include:
(1) Provide you with driving tuition at the hourly rate agreed
(2) Recommend what are, in their opinion, the most appropriate training methods and aids to help you study for your theory and hazard perception test;
(3) Design a course of lessons to match your specific driving and learning needs from your first lesson right through to your practical test.
(4) Provide you with on-road lessons which will last two hours or such other duration as you and your instructor will agree in advance.
(5) Provide a presentable, modern, properly maintained and dual controlled car for each lesson.
(6) Recommend, where appropriate, advanced courses to help you develop your skills for: motorway driving, driving in extreme weather conditions and the Pass Plus.
(7) Give you relevant feedback during your lesson and record your development in your progress record at the end of each lesson.
(8) Monitor your progress, advise and recommend what is, in their opinion, the appropriate time to book your mock practical test and once it has been agreed between you both, apply for your practical driving test and where required, they will advise whether it should be subsequently rescheduled.
(9) Provide training on a one-to-one basis with no other learner in the car.
(10) Honor the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of your lesson.
(11) At all times conduct themselves in a professional manner including:
i. being courteous and considerate to you
ii. Avoiding physical contact except in an emergency
iii. Restricting mobile phone use to emergencies or for your benefit;
(12) Reserve the right to cancel a lesson or finish a lesson early on grounds of road safety.
(13) Not discriminate against you and will always abide by the law.
(14) Endeavour to be on time at the agreed pick-up point and be available for the full duration of the lesson booking, subject to any circumstances beyond their control.
(15) Endeavour to give you two working days’ notice (excluding Bank Holidays) should a lesson need to be rescheduled.
(16) Respond professionally to any worries or issues that you may have and try to resolve them to your satisfaction.
The driving instructor commits to fulfil their responsibilities with regard to data protection. Any information and information provided will be treated as confidential, and handled securely.
(17) If the intensive course product has been purchased, necessary breaks as per the highway code will be taken as legal standard and/or as the instructor deems fit for the safety of the pupil.
Mobile telephones will not be answered by pupil or instructor during the lesson. Please remember to switch off your phone at the start of all lessons to prevent distraction.